Wellcome To Duke Market

Customer Service

Shipping & Delivery

As the COVID-19 situation hits worldwide logistics and shipping companies, we may experience shipping delays beyond our control.
At this point in time, we cannot guarantee any specific date of arrival on your shipment, but as our valued customer, we will be sure to proactively update you on the shipment status.
Thank you for your kind understanding and patience during this period.
 

FLAT INTERNATIONAL SHIPPING RATES :

We are committed to providing the best value and shopping experience for our customers. This is why we offer flat shipping rates across the globe so you get to pay less and save more!

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer shipping services to more than 200 countries worldwide. However, there may be some locations that we are unable to ship to, and if you happen to be from one of those countries, we will reach out to you within 24 hours via email to assist you further.

LOST/MISSING PACKAGES :

Kindly note that Duke Market is NOT liable for any incorrect address(es) provided by you (the customer) during the checkout process.

*Please ensure that your billing and shipping address is correct before confirming your order or purchase.

If an error was made on our part, we will take FULL responsibility on the original order that was made for you at absolutely NO CHARGE.

CUSTOMS DUTIES/FEES :

Kindly note that Duke Market is NOT responsible for any applicable customs duties/fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you, subjected to any customs duties/fees that may be applicable to you when they arrive in your country.

SHIPPING TIMES :

Please note that Shipping time varies by location. Kindly find below our estimates:

Location

                               *Estimated Shipping Times Due to Covid-19

United States

                                                8-20 business days                                                        

United Kingdom, Ireland

                                                8-20 business days

Canada, Europe

                                                8-20 business days

Australia, New Zealand

                                                8-20 business days

Central & South America

                                                10-20 business days

Asia

                                                 8-15 business days

Africa

                                                  15-30 business days

 
  • Max delivery time can be up to 45 business days
  • Shipping times do NOT include our 2-5 days processing time
  • Shipping times do NOT include public holidays
  • Shipping times exclude custom clearance/delays
 

TRACKING INFORMATION :

At Duke Market, trust is part of our culture and values. As such, we ensure that ALL orders that are shipped will have a legitimate tracking number. You will receive an email with the insured tracking number once your order is shipped.

If you have any other questions related to shipping and delivery, kindly reach out to us at Admin@DukeMarket.com and we will be more than happy to assist you further.

Privacy & Security

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on our site.

Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our sites and other sites on the Internet.

Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience

(your information helps us to better respond to your individual needs)

• To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, promotion, survey or other site feature

• To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Returns & Replacements

We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase. In the event you are missing an item from your order, please contact Admin@DukeMarket.com .